Visually Impaired
If you have a visual impairment and have difficulty
reading the information about your review, we can either send you copies of the
most important documents in large type or Braille.
These
documents will be:
- Important
information about your case;
- Leaflet IRS4 "The
Inspector's Review";
- The Inspector's
decision letter;
- Leaflet IRS3
"Customer Services"
Changing letters or
leaflets into large type or Braille may take longer to deal with your
application than our published review service standards.
Rather than
contact us in writing you may wish to reply to letters we send you by phone. We
have a number of freephone lines:
For general enquiries or replies:
(between 9:00 and 16:30)
For
enquiries or complaints about our service or the Inspector's
decision:
(between 9:00 and
16:30).
If you have an enquiry or complaint about the
Inspector's decision or service you have received, we can also arrange for our
Customer Service Team to reply to you in large type or Braille.
You can contact us for further information about our Braille services
on
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